Master Solutions Blog

It’s the time of year when we traditionally use scary stories and other cautionary tales to teach valuable life skills and lessons. We wanted to jump in on the fun and games by recontextualizing one of the master of the macabre’s works so that this lesson applies to your business technology. With that, we give you our version of Edgar Allan Poe’s The Masque of the Red Death.

Every minute your team spends staring at a spinning loading wheel, fighting a clunky password prompt, or digging through six unorganized folders for a single file is a minute of accumulated stress.

We tend to treat workplace stress like an inevitable atmospheric condition—something that just comes with the territory of running a business. However, if you actually look at what triggers daily office meltdowns, it rarely starts with a massive corporate crisis. It starts with a hundred tiny digital annoyances compounding over the course of a week.

In just under a week, millions will dress up in costumes and roam the streets, demanding treats in exchange for not playing tricks. Unfortunately, the threats that modern businesses face can’t be deterred by a lollipop or chocolate bar.

These threats won’t knock on your door dressed as superheroes or characters from the Toy Story franchise. They’ll exploit any weakness in your business’ defenses to slip in… and once they do, they can be hard to exorcise.

Which sounds better to you: dealing with emergency after emergency and constantly interrupting your workday, or being able to achieve a flow state with the confidence that someone else can run interference on any problems?

If you answered the latter, you’re the kind of person we like.

Let’s talk about the real differences between proactive technology services and reactive technology repairs.

When something in your office breaks, you call your IT guy, he fixes it, and he sends you a bill. It feels straightforward enough, but this standard arrangement hides a massive conflict of interest. Your tech provider only makes money when your business is actively suffering from downtime, which feels decidedly more like a “trick” than a “treat.”